Using Pelikan branded printer supplies does not influence the legal warranty provided by the manufacturer of your printer. It also does not fundamentally influence the statutory guarantee of the printer manufacturer for his devices. Do not be swayed if you are denied these rights because you did not use products of the device manufacturer.
PRPS's complaint (defect) rate is extremely low (<0.2%). So the chance of a defect printer, caused by Pelikan branded printer supplies is negligible. However, in the unlikely event that your printer is defect we offer our full commitment. PRPS will take over the warranty of your printer and provide support.
We work together with printer maintenance companies that operate independently from any printer (supplies) manufacturer. Should your printer be defect, this company will come over to your office within 48 hours:
Peace of mind is very important to the Pelikan brand & PRPS. Therefore this procedure is secured in the ISO 9001 protocol.
The warranty period is three years for the whole Pelikan branded printer supplies range.
