Printer Warranty and Guarantee - Pelikan


Using Pelikan branded printer supplies does not influence the legal warranty provided by the manufacturer of your printer. It also does not fundamentally influence the statutory guarantee of the printer manufacturer for his devices. Do not be swayed if you are denied these rights because you did not use products of the device manufacturer.

PRPS's complaint (defect) rate is extremely low (<0.2%). So the chance of a defect printer, caused by Pelikan branded printer supplies is negligible. However, in the unlikely event that your printer is defect we offer our full commitment. PRPS will take over the warranty of your printer and provide support.


We work together with printer maintenance companies that operate independently from any printer (supplies) manufacturer. Should your printer be defect, this company will come over to your office within 48 hours:

  • they have a deep know-how of printers. All failures that have ever occurred were registered in a database. Therefore they can quickly and easily find the source of the problem and provide a solution
  • Printer spare parts are in stock, so in 93% of all cases, the printer can be repaired on site
  • All technicians are extensively trained and have a lot of experience and know-how
  • Fast service is guaranteed nationwide


Peace of mind is very important to the Pelikan brand & PRPS. Therefore this procedure is secured in the ISO 9001 protocol.

The warranty period is three years for the whole Pelikan branded printer supplies range.

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